Refund & Cancellation Policy

Last updated: 19 September 2026

This policy covers the fees you pay Outlets Live for a plan.

7-day refund

If you are not happy, you can cancel within 7 days of your payment and get a full refund of your plan fee.

How to request a refund

Email sales@outletslive.com from the email address on your account within 7 days of payment, with your store name. Once approved, we refund the amount to the original payment method through Razorpay. Banks usually take 5–7 working days to show the credit.

After 7 days

Payments are not refundable after 7 days. Your store stays active until the end of the year you paid for.

Cancelling renewal

You can cancel your plan's renewal at any time by emailing us before the renewal date. You will not be charged again, and your store stays active until the end of your current year.

Your store's own refunds

Refunds for products your shoppers buy from your store are handled by you, under your store's own refund policy.