Do I need any technical knowledge to set up my store?
Not at all. Outlets Live is designed for anyone to use. Just sign up, add products, and start selling. We handle all the technical work — hosting, security, updates.
Can I use my own domain name?
Yes! Every plan lets you connect your own custom domain (e.g., www.yourstore.com) for a fully branded experience. We set it up for you.
How fast will my store load?
Very fast. Our stores are optimized for sub-2-second page loads. We use cloud hosting with CDN acceleration so your customers never wait.
Is my store data secure?
Absolutely. Every store gets a free SSL certificate, daily automatic backups, DDoS protection, and enterprise-grade security. Your data and your customers' data are safe.
What is the difference between Ecom and Ecom+?
Two things only: Ecom lists up to 300 products with 3 staff accounts, and Ecom+ has no product limit and 6 staff accounts. Everything else is identical — payments, Shiprocket, abandoned cart recovery, offers, reviews, the sales dashboard, GST billing and the admin Android app. Open "View all features" above the plans to see the two side by side.
How is Ministore different from Ecom?
Ministore is our starter product: your whole shop on one page with a cart, up to 30 products, and every order landing on your WhatsApp. Ecom is a full store with its own product pages, online payments, courier integration, offers, reviews and GST billing. If you are testing the water, start on Ministore; message us when you are ready to move up.
How do I buy Ecom, Ecom+ or Ministore?
Message us on WhatsApp using the Buy button on any of those plans, and we set the store up for you — no online checkout to work through. The first-year price covers setup: ₹7,500 for Ecom, ₹10,000 for Ecom+ and ₹2,500 for Ministore.
Can I accept online payments?
Yes. On Ecom, Ecom+, Ultimate and Premium we set up your own Razorpay account for you at no extra cost, and Ministore includes payment gateway setup too. On Growth you connect your own account. Payments settle straight to your bank — we never hold your money — and Cash on Delivery works on every plan.
How does shipping work?
Ecom, Ecom+, Growth, Ultimate and Premium connect to your own Shiprocket account, giving you access to 25+ courier partners. Create shipments, print labels, and track deliveries right from your dashboard. On Ministore you enter the courier details yourself from the admin app and your customer sees them straight away.
Can I have multiple staff members managing my store?
Yes. Ecom includes 3 staff accounts and Ecom+ 6; on the cloud plans, Growth includes 2, Ultimate 6 and Premium 8 — all on top of your own owner account. Each one gets granular permissions: control exactly who can manage products, orders, customers, or settings.
What does it cost after the first year?
The first-year price includes setting your store up, so renewals cost less: Ecom renews at ₹4,500 a year, Ecom+ at ₹7,000 and Ministore at ₹1,500. Growth, Ultimate and Premium renew at the same price each year. There is no commission on your sales and no per-order fee — what you see on the pricing table is what you pay.
What if I need help?
Every plan includes ticket support. Raise a ticket from your dashboard and we'll get back to you — we're here to help you succeed.
